Wairakei Resort Taupō
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Online booking

 

FAQs

If you have any questions about Wairakei Resort Taupō, please take a look at the questions most frequently asked in the list below. If your question hasn’t been addressed or answered satisfactorily, please contact our friendly and knowledgeable staff directly on +64 7 374 9004 or email us at reservations@wairakei.co.nz.

 

What is the check out time?

Checkout is 10am.

Do you have a pool?

We have two pools: a large lap pool by the Villas and a recreational pool near the Waiora Wing reception area of the resort. Both are heated to 32-35°C. Pool towels are available from reception.

Do you have a restaurant?

We have Pavilion Restaurant and The Geyser House Bar for snacks and casual evening dining.

Do you have a bar?

The Geyser House Bar is near the reception desk and opens 3 pm daily.

Where can I park?

There is extensive free parking throughout the resort for all types of vehicles. You do not need to prebook and the car park is within easy walking distance of the rooms.

How far away is the town?

We are a 5-minute drive from Taupō township.

Do you have a shuttle to town?

Unfortunately, no. We can call a taxi for you.

Are we close to the lake?

We are a 5-minute drive from Lake Taupō.

Until what time are the pools open?

The pools are open until 11pm.

Can I have a room with a view of the lake?

We do not have views of the lake.

Is parking allocated?

No, but the resort has ample parking for any number of guests.

Do you have a CC surcharge?

As with many hotels in New Zealand and Australia, we do charge a 3% surcharge for AMEX and 2% surcharge on all credit card settlements at checkout – including foreign debit card transactions.

Are there any activities in the area?

Please see the Wellness and Location pages of our website for activities in and around the resort.

Do you have a BBQ available?

No, we do not have BBQ facilities. Unfortunately you are unable to bring your own BBQ to the resort.

How far is it to walk to Huka Falls?

It would be 45 minutes.

Can I hire mountain bikes?

Yes, we have a selection of mountain bikes you can hire at an hourly rate or for a full day.

Do you provide a shuttle to/from the airport/town?

The taxi company is able to provide taxi or shuttle transfers to and from the airport.

How much is it to play golf?

Green fees are 20 NZD and club hire is 15 NZD per set. Wairakei Resort reserves the right to change these rates from time to time.

How much is it to play squash or tennis?

Access to the squash and tennis courts is complimentary. The squash court closes at 10pm.

Do you have a playground?

Yes, we have a playground for children.

Are there golf courses in the area?

Taupō is a golf lovers paradise. Beyond our own Wairakei Resort 9-hole golf course, there are 6 Golf Courses near the resort: Wairakei International Golf Course, Taupō Golf Club, Tauhara Golf Course, The Kinloch Club, Waiotapu Valley Golf Club (Reporoa) and Turangi Golf Club.

How far is the Equestrian Centre from the Resort?

The Equestrian Centre is 15 minutes’ drive from the resort.

How big is the resort?

We have 187 rooms. The property and golf course cover 169 acres.

Do you have a spa pools?

We have 2 spa pools in our fitness centre area and 4 in the spa pool complex.

Does the resort have laundry facilities?

There are coin-operated washing machines with detergent and coin-operated dryers in the Tauhara Wing next to the lobby.

What is the pet policy of the hotel?

No pets are allowed EXCEPT for service animals specifically trained to aid a person with a disability.

I need covid vaccinations to stay?

No. You can stay with us, with or without vaccinations. If you are over 12 years, please bring your My Vaccine Pass to dine at our restaurant, and bar. If you do not have a pass, you can order room service. Please remember to scan in, wear a face mask, and social distance.

Do I need covid vaccinations to dine in?

Yes. If you are over 12 years, please bring your My Vaccine Pass to dine at our restaurant, and bar. If you do not have a My Vaccine Pass, you can order room service. Please remember to scan in, wear a face mask, and social distance.

Do I need covid vaccinations to go to the fitness centre?

Yes. If you are over 12 years, please bring your My Vaccine Pass to use the fitness centre. Please remember to scan in, wear a face mask, and social distance.

What does the traffic light system mean to my stay?

Read more information about the Government Covid Protection Framework traffic light system, and how it impacts accommodation, and cafes, bars and restaurants.

Are staff vaccinated?

Wairakei Resort Taupō is in compliance with Government Regulations in terms of hospitality vaccination protocols.

What cleaning processes are in place?

The health and safety of our guests and staff remain our utmost priority, which is why we have in place the highest level of COVID-Safe protocols weaved into our official COVID-Safe Plan. Stay safe at Wairakei Resort Taupō with the assurance that your room, as well as all public areas have been carefully prepared with your well-being in mind.

Do I need to wear a face mask?

Yes. You need to wear a face mask when you are in all public areas such as reception, hallways, around the pool and in the restaurant. You cannot eat or drink while wearing a face mask, so feel free to take it off at the table.

How do I book an online exclusive offer?
  1. Visit our website www.wairakei.co.nz
  2. Login with your member login details
  3. Click book now and complete your booking criteria
  4. Click on the offer that interests you.
  5. Select the room type you would like.
  6. Select the sale price.
How does the online exclusive offer discount work?

The discount is applied to the original room rate. If you are booking as a member, an additional 5% discount is then applied to the already discounted rate.

Why are offers exclusively online only?

We are looking at ways to improve the online experience. Also, booking online enables you to provide your personal details in a more secure way through our booking engine than over the phone or via email.