FAQs Wairakei Resort Taupo

Hotel in Taupo

Find out more about Wairakei Resort Taupo

FAQs

If you have any questions about Wairakei Resort Taupo, please take a look at the questions most frequently asked in the list below. If your question hasn’t been addressed or answered satisfactorily, please contact our friendly and knowledgeable staff directly on +64 7 374 9004 or email us at reservations@wairakei.co.nz.

 

What is the check out time?
Checkout is 10am.
Do you have a pool?
We have two pools: a large lap pool by the Villas and a recreational pool near the Waiora Wing reception area of the resort. Both are heated to 32-38°C. Pool towels are available from reception.
Do you have a restaurant?
We have two restaurants in the resort.
Do you have a bar?
The Geyser Bar is near the reception desk and opens 5pm daily.
Where can I park?
There is extensive free parking throughout the resort for all types of vehicles. You do not need to prebook and the car park is within easy walking distance of the rooms.
How far away is the town?
We are a 5-minute drive from Taupo township.
Do you have a shuttle to town?
Unfortunately, no. We can call a taxi for you.
Are we close to the lake?
We are a 5-minute drive from Lake Taupo.
Until what time are the pools open?
The pools are open until 11pm.
Can I have a room with a view of the lake?
We do not have views of the lake.
Is parking allocated?
No, but the resort has ample parking for any number of guests.
Do you have a CC surcharge?
As with many hotels in New Zealand and Australia, we do charge a 1.5% surcharge on all credit card settlements at checkout – including foreign debit card transactions.
Are there any activities in the area?
Please see the Wellness and Location pages of our website for activities in and around the resort.
Do you have a BBQ available?
No, we do not have BBQ facilities. Unfortunately you are unable to bring your own BBQ to the resort.
How far is it to walk to Huka Falls?
It would be 45 minutes.
Can I hire mountain bikes?
Yes, we have a selection of mountain bikes you can hire at an hourly rate or for a full day.
Do you provide a shuttle to/from the airport/town?
The taxi company is able to provide taxi or shuttle transfers to and from the airport.
Are tennis and squash racquets available at the resort?
Yes, and they are free to guests.
How much is it to play golf?
Green fees are 15 NZD and club hire is 10 NZD per set. Wairakei Resort reserves the right to change these rates from time to time.
How much is it to play squash or tennis?
Access to the squash and tennis courts is complimentary. The squash court closes at 10pm.
Do you have a playground?
Yes, we have a playground for children.
Are there golf courses in the area?
There are 6 Golf Courses near the Resort: Wairakei International Golf Course, Taupo Golf Club, Tauhara Golf Course, The Kinlock Club, Waiotapu Valley Golf Club (Reporoa) and Turangi Golf Club.
How far is the Equestrian Centre from the Resort?
The Equestrian Centre is 15 minutes’ drive from the resort.
How big is the resort?
We have 187 rooms. The property and golf course cover 169 acres.
Do you have spa pools?
We have 2 spa pools in our fitness centre area and 4 in the spa pool complex.
Does the resort have laundry facilities?
There are coin-operated washing machines with detergent and coin-operated dryers in the Tauhara Wing next to the lobby.
What is the pet policy of the hotel?
No pets are allowed EXCEPT for service animals specifically trained to aid a person with a disability.